Shipping Policy

*Notice: Due to the COVID-19, shipping time may take extra 3-5 days.

Delivery Time = 3-5 working days Processing time + Shipping time. You will receive your order in 6-20 working days from the date that it is placed. 

If you selected free shipping, please allow sufficient time with free shipping option if you need your order on a specific date.

Verification

A confirmation email will be sent to you once the order is verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 3-5 working days for us to process your order. Some items may take extra 1-3 days for processing. Please note that this does not include holidays and weekends.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside USA or Canada), bad weather and international couriers.

Contact Information

Questions about our Shipping Policy should be sent to us at info@moonphasecollection.com.